An insiders look at the Call Centre industry!
http://ping.fm/XRdDN

Departed: Irene Urusula Martland @5:40am. Beloved wife of Jack, Mother of Deanna & Kevin,Gramma of Jeff,Joe & Shane,Great-Gramma of Callum.

Passed peacefully into the next world @ 5:40am, Irene Urusula Martland, after a protracted illness. Beloved wife of Jack, Mother of Deanna & Kevin, Gramma of Jeff, Joe & Shane, Great-Gramma of Callum.

I guess it's payback for all the hyperbole I have written; my son keeps asking "And then?" writer book

politics join the cause!
http://ping.fm/3GadE

Finally! The callcentre book everyone has been waiting for! PLEASE HOLD! Ruminations of an Agent at a special introductory price. Act now! http://ping.fm/dhdiO

has just uploaded his new ebook: PLEASE HOLD! Ruminations of an Agent. Stay tuned for purchase info.